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Our Privacy Policy

My Van Cover is committed to the privacy and security of your information. This policy discloses our privacy practices in relation to the collection and use of your personal data.

 

Our Details

 

My Van Cover is a trading name of Insenture Underwriting Services Limited. Insenture Underwriting and the insurer of your policy are the data controllers of your personal information. You can contact Insenture Underwriting on data privacy matters at info@insentureunderwriting.com or by writing to us at: The Data Protection Officer, Insenture Underwriting Services Limited, 1st Floor 94 - 102 High Street, Hampton Hill, TW12 1NY. Your insurer’s name and contact details will be provided on your Certificate of Insurance. Further information about how your insurer uses your details may be found on your insurer’s website. We are governed by the Data Protection legislation applicable in the United Kingdom.

How we may collect your information

 

We may collect details about you from:

 

  • Information you give us via the telephone or online forms;

  • Information you give to Price Comparison Websites;

  • Information you give to brokers;

  • Other sources such as Google Earth and social media; 

  • Third parties and other sources;

  • Telematics systems, dash-cams and mobile applications;

  • Cookies on our websites.

 

What information we may collect about you

 

We collect details including details about your health, personal circumstances, claims history, credit history, motoring history and other relevant details. We may collect information on you from databases such as fraud databases, the electoral roll and county court judgment records.

 

How we may share your information

 

In order to provide our services to you, we may share your information with insurance companies, solicitors, regulators, business partners and suppliers. We may also have a legal obligation to provide your information, in certain circumstances, with regulators, police and other public bodies. Information you supply may be used for the purposes of insurance administration by us and third parties. These third parties may share your information with their own agents.

 

How we may use your information

 

We may use your information for a number of purposes. These include: 

 

- Providing you with our services; 

- Dealing with your claim;

- Carrying out checks such as fraud checks and credit checks.

 

Driving Licence Checks 

We may also provide your (or any named third party) driving licence number (DLN) and other details to the DVLA to confirm licence status, entitlement and relevant restriction information and endorsement / conviction data. Searches may be carried out prior to your policy commencing and at any point during your insurance policy including any mid-term adjustment and renewal stage. For details relating to information held about you by the DVLA please visit www.dvla.gov.uk. The DVLA may also be used to search your (or any named third party’s) no claims discount (NCD) details against a no claims discount database to obtain information in relation to your NCD entitlement. We may pass details of your no claims discount to certain organisations to be recorded on a NCD database. 

Motor Insurance Database 

Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers’ Bureau (MIB). MID and the data stored on it, including your personal details, may be looked at and used by certain statutory and/or authorised bodies including the Police, the DVLA, the Insurance Fraud Bureau and other bodies permitted by law. 

If you are involved in an accident (in the UK or abroad), insurers and/or the MIB may search the MID to obtain relevant information.

 

Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. 

It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration details are shown on the MID at www.askmid.com

Fraud Prevention and Detection 

We carry out fraud checks on our customers. We do this in order to prevent fraud and also to help us make decisions about the provision, pricing and administration of insurance. When carrying out these checks, we will search against fraud detection databases. We may pass details about you to some of these databases. Law enforcement agencies, financial service providers, fraud prevention agencies, police and other organisations may also access these databases. 

Claims History 

We may process data relating to your claims history for the purposes of assessing any claim you may make. 

 

The aim is to help us to check information provided and also to prevent fraudulent claims. When you tell us about an incident we will pass information relating to it to these databases. We may search these databases when you apply for insurance, in the event of any incident or claim, or at time of renewal. 

Credit Searches and Accounting 

In assessing an application for insurance or policy renewal, we may search files made available to us by credit reference agencies. They keep a record of that search. 

Credit reference agencies share information with other organisations, enabling applications for financial products to be assessed or to assist the tracing of debtors, or to prevent fraud. 

 

Transfers 

Sometimes your information may be transferred outside the European Economic Area by us, by the organisations with whom we share your information or by the servants and agents of these organisations. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

 

Data Retention 

We will only hold your personal data for as long as we are required in law and by our regulators. Your Rights as a Data Subject.

 

Under Data Protection Laws you have certain rights; these include for example, a right to understand what data we hold on you and a right to ask us to amend that data if it is incorrect. If you would like to exercise any of your rights please contact our Data Protection Officer (contact details below).

 

Legal Basis

 

We and your insurer are allowed to use and share your information in the ways described in this Privacy Policy: 

 

-  So that we can provide you with a quotation at your request and can arrange, provide and administer your policy. 

- Where we need to process sensitive information such as health and/or criminal conviction information for insurance purposes, we do so on the permitted basis that it is in the public interest to ensure that insurance is available at reasonable cost through risk-based pricing.

 

- So that we can comply with legal and regulatory obligations, such as legal obligations to share information with our Regulators and Ombudsmen, or carry out financial sanctions checks.

 

- Where our use of your information is necessary for our legitimate business interests, such as marketing of our products and services (unless you ask us not to), research and statistical analysis and conducting customer surveys.

 

Your Information Rights

 

​You have the right to access information held about you, on written request, and if necessary to rectify any errors or omissions in that information. Please write to The Data Protection Officer, Insenture Underwriting Services Limited, 1st Floor 94 - 102 High Street, Hampton Hill, TW12 1NY. If we receive repeated requests from you, we reserve the right to charge a fee for this. You have the right to tell us that you no longer agree for us to tell you about our products and services which may be of interest (direct marketing). You have the following additional rights in respect of your personal information: 

 

- Erasure: in certain circumstances you will have the right to ask us to erase information we hold about you. We are not required to erase information if we still need it for the purposes for which it was collected or processed, including to maintain records after cancellation or expiry of your policy, or where we have other legal grounds for processing your information.

 

- Restrict processing: where you do not wish your information to be erased, you may instead have the right to ask us to restrict our processing of your information. This right is only available in limited circumstances, such as where you believe the information we hold about you is inaccurate or is being processed improperly. The right would apply during the period that we are checking its accuracy or legality.

 

- Portability: to receive a copy of the personal data you have provided to us, in a commonly used machine-readable format, and to transfer that personal data to another data controller. Where it is technically feasible you may also have the right to request us to transfer the data directly to another data controller.

- Object: where we are processing your information on the grounds of it being in our legitimate interests to do so, you have the right to object to that processing.


Automated decision making and profiling: where we use automated processing to make a decision which may produce a legal or similarly significant effect on you, you may request human intervention, express your point of view and contest the decision. In order to exercise these rights, please write to the Data Protection Officer at the address given above or use the email address info@insentureunderwriting.com.

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